Frequently Asked Questions
Log on to your account for answers to specific questions about using your account
Why can't inmates normally call cell phones from jails and prisons?
Jails and prisons typically require all outgoing inmate calls to be collect calls. Cellular phones cannot receive collect calls.
Can I receive collect calls on my cell phone from jails with Just Talk?
Yes. You can use the regular Just Talk service to receive collect calls from jails on your cell phone.
Can I receive collect calls from prisons with Just Talk?
Yes. You can receive collect calls from prison on your cell phone using the regular Just Talk service. If the facility totally prohibits any calls to cell phones, then Just Talk offers a VOIP Service for use with landlines which can still offer significant savings.
Which phones can I use with Just Talk: cell phones? Landline phones? Internet phone like Skype?
You can receive collect calls on cell phones, landline phones, and Internet phone like Skype using the regular Just Talk service.
Do I need a new cell phone number?
No. You can use your existing cellular phone with Just Talk.
Will I be billed for collect calls?
No. You will not be billed by your landline or cellular-phone company for any collect calls.
Do I need to register the Just Talk number with prison or jail?
Jails typically do not require phone numbers to be registered before calls can be made by inmates. You can typically start receiving calls from jails as soon as you provide your Just Talk number to the inmate immediately. Prisons often require phone numbers to be registered with the facility before calls can be made. Simply provide the Just Talk number along with other required documentation.
Do I need a separate prepaid account with the prison or jail?
Just Talk does not require you to have a prepaid account with the prison or jail.
How can I add money to my account?
You can make payments using a credit card, debit card, money order or cash.
- Use Visa or MasterCard credit cards on the website, over phone, or at a retail location.
- Use a prepaid Visa or MasterCard gift card by calling or visit a retail location (prepaid Visa or MasterCard gift card cannot be used on the website).
- Use cash at a retail location, ACE Cash Express store, or Wells Fargo Bank. You don.t need a Wells Fargo account in order to make payments at the bank. Customer service can provide the instructions over the phone.
- You can find locations of our retail partners using our store locator.
If the prison specifically prohibits calls to cell phones, third-party or relayed calls, can I still us Just Talk?
Yes. Just Talk has a VOIP service that can offer significant savings while still complying with prison regulations prohibiting calls to cell phones, for third-party or relayed calls, such as the Arizona Department of Corrections order 1.4.2. To use the SIP VOIP service, you need a SIP VOIP ATA device or a SIP VOIP telephone, which can both be purchased directly from Just Talk Communications. SIP VOIP customers will only have one phone number and no calls are forwarded or relayed to another phone number. The phone number will be a fully qualified Qwest telephone number with directory assistance listing with collect call capability.